Call 865-366-2608 for customer support!
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Frequently asked Questions

What payment methods do you accept?

We accept the following methods of payment – Mastercard, Visa, Visa Debit and PayPal.

When will I be charged?

Payment is charged immediately after your bank processes authorization.

How do I know my order has been placed successfully?

We will send you an acknowledgement email on successful completion of an order on the site. This email will detail the order that you have placed and will give you an order reference number. We would advise you to keep this email safely as you will need your order reference number for any further queries which you may have. Failure to provide us with an order reference number on request will result in a delay with your enquiry. Once your order has been accepted and dispatched to you we will send you a confirmation email.

I did not receive a confirmation email

Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are generated and sent automatically once an order has been successfully completed. You may need to check your mailbox as it may be treating our emails as spam or junk mail and you should check your spam or junk mail folders to make sure they have not gone directly to this location. You may also need to ensure that all of the details entered are correct, please pay particular attention to your payment card details, email address and delivery addresses.

The item/size I ordered is out of stock. Why was it on the website?

All items are subject to availability. Generally, if an item is showing on our website then it is available to order. However, during busy periods we may be in a position where we cannot supply an item or there may be an unexpected delay in despatch. Our system does not record individual size quantities, if you order several items in the same size you may experience a slight delay. If this is the case, we will let you know as soon as possible and will offer to substitute the item for another item of similar style/colour/ size or we will offer a refund.

How long will my order take to be processed?

We endeavour to process orders as quickly as possible as we know how exciting it is to get your order promptly, however please allow 24 – 72 working hours as a guide.

What is your return policy?

GSM Outfitters reserves the right to deny any return in which it (GSM Outfitters LLC) believes that the purchaser has abused our good faith relationship.

Good faith relationship is defined as follows: The purchaser’s intent was to attain at a cost, goods or services without intending to ever return said goods and services from GSM Outfitters LLC. Due to quality issues or sizing issues a return or exchange is needed, GSM Outfitters agrees to accept these returns as long as they are done in less than 30 days and the original receipt is submitted with the return. GSM Outfitters is not responsible for any freight cost or shipping and handling relative to returns or exchanges.

GSM Outfitters LLC will not refund money for goods in the event it is determined by GSM Outfitters LLC that the return is a result of its customer finding a better price from a different supplier. Further, GSM Outfitters LLC will not accept a return if GSM Outfitters LLC feels that the goods were purchased for a one time use and/or used for a particular time framed event (temporary condition) and that condition has ended so its customers want to return goods for a refund.

Items returned as a result of sizing issues will only be accepted if the items are returned in new condition and any original manufacture tags are still intact on said goods.

In the event goods are returned as a result of quality issues, GSM Outfitters LLC will execute an exchange first. If the goods are not readily available GSM Outfitters LLC will provide a refund for the goods being returned.

All evaluations are done solely by: GSM Outfitters LLC. GSM Outfitters LLC’s determinations are final.

GSM Outfitters LLC reserves the right to deviate from the above policy as it sees fit on case by case basis.

3275 Wears Valley Road,
Sevierville, TN 37862

p: 865-366-2608
m: 734-476-3562

About GSM Outfitters

GSM Outfitters wants to help you with your mountain experience. Stop in and see us. We are a good source of information for the area and supporters of the Appalachian Bear Rescue and The Great Smoky Mountain Association.